2 min
Average response time to new leads
770
Google reviews
3.9x
Webchat lead volume increase

This is a fake video section for testing.

Since 2005, PharmCo Rx has worked tirelessly to improve and preserve the well-being of their patients across their South Florida communities.

To ensure they meet the needs of every patient, PharmCo Rx turned to Podium to foster powerful communication and collect payment for their services with ease.

Check out the video above to learn more about PharmCo Rx’s experience with Podium.

Array

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$80,000
collected in two days with a single Campaign
5,100
opted-in subscribers in 6 months with Podium Campaigns
28 to 670
increase in Google reviews with Podium

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After a 26 year career within the “traditional” medical field, Julie Davis decided it was time to pivot, and she joined a large plastic surgery group running their operations. It was there that her passion for aesthetic medicine was born. After learning the ins and outs of the industry, Julie realized that she had the skills, passion, and drive to create her own medical spa. And in 2018, she started Pura Vida Body & Mind Spa in Flemind Island, Florida.

“I realized that I was working a lot of hours to make other people wealthy. So I opened up my own place and the rest is history after that. Now I work a lot of hours, but I’m building something for me.”

Beyond fulfilling her entrepreneurial dream, Julie’s mission was to help her clients’ appearances align with their youthful energy. And she understood that mission personally: “I’m just too vibrant, I’m still full of life, and I don’t feel my age. So I want to look like I feel.” But establishing a medical spa didn’t come without growing pains.

Reputation is everything.

“It’s super scary to start from scratch,” Julie told us. But despite her fear, she did it anyway. She learned to grow and adapt quickly. Early on, she came to realize that establishing a positive reputation–both online and offline–was essential, and began evaluating ways to build Pura Vida’s. When starting the business, Julie had to grow her clientele base, but she was competing with big aesthetic medicine groups and needed a solution to help her stand out. “I had nothing to start. It was a giant push digitally,” Julie said. And her first step in the push was gathering reviews through Podium.

Julie originally discovered Podium at a trade show and immediately understood the impact it could have on Pura Vida’s online reputation. “Picking up Reviews through Podium was a huge game changer for us. Huge,” Julie recalled, “Because we then had a way to easily get people to [leave a review]. We provided great services, I hired great staff, and all of that was going in the right direction. When I met [my Podium customer success manager], I think we had 28 Google reviews. Getting people to go to Google was just [challenging]: we would ask them and then of course they would go get in their car and go home, forget, or just not do it…And now we’re over 600. And it’s easy for the staff…It’s one click, put in the phone number, one click.”

Julie’s entrepreneurial spirit and years of expertise enabled her to capture a loyal client-base and helped establish Pura Vida in the medical spa world. And with Podium, she could manage Pura Vida’s online reputation with ease, allowing her to gain and retain customers all while growing her business.

Creating a safe space for patients.

Julie was also very in tune with how her clients prefer to communicate. She knew that people were on their phones, and that texting was typically the most comfortable way for people to communicate about intimate procedures. With Podium, Julie not only made communication simple, but she also created safe space for her clients, which ultimately mattered most.

“Our patients love it. That’s where people are, they want to text. And I think in the med spa space, one unique thing worth highlighting would be how many times people are at work when they’re trying to make personal appointments, or they’re on a lunch break, or whatever, but they’re not in an environment where they want to say out loud, ‘Hey, I’m calling to make my dermal filler appointment.’ Because they don’t want others to know what they’re doing.”

“Podium was the perfect solution,” Julie said, “[Clients are] actually going to engage with my staff, people who are intimate with what we do, and can speak to anything. So we did that right out of the gate. It very quickly mushroomed into everybody’s preferred method [of communication].” By meeting her clientele on the channels they already use to converse, Julie was able to foster meaningful conversations with new and repeat customers alike, which made the entire client journey more personal for everyone involved.

Having patients pay deposits through Podium ahead of their appointments was a profitable and efficient change for Pura Vida, but Julie saw even more potential with Payments. At a recent pop-up tour bus event, Pura Vida used Podium Card Readers to process $100,000 dollars in revenue from same-day appointments. As she explained, it “literally took two seconds to process [and offered] lower rates than my usual processor. Having 2 staff members walk around taking payments with Podium was amazingly simple. Every event we run will be this way from now on.”

Deposits made simple through Podium Payments.

Giving clients a frictionless communication platform is crucial, but a world class client experience goes one step further. Originally, Pura Vida was solely a cash business. But as it grew, Julie realized that in certain situations, such as large group bookings or full-day spa treatments, pre-paid deposits could help her business operate more efficiently and raise the rate of appointments held. Accordingly, Julie needed a way to securely collect payment ahead of the client’s appointment.

In those circumstances, “We require 50% non refundable deposit. We used to pick up the phone, call them, [and] take their credit card over the phone. Then one day I went, ‘Hey wait a second, we have Podium, we can do this right there.’ So we just send them a secure payment link, and then that gives us visibility. If you think about [collecting payment by phone], somebody on the staff has to pick up the phone. All too often they will not reach [the client] because no one answers their phone. So we leave a voicemail, and then the person calls back, and somebody else on my team takes the deposit over the phone. But the employee who originally called the client has no idea that it’s already been taken care of. There’s just no continuity”

Podium Payments made consistency attainable for Julie and her staff. By sending clients a secure payment link via text in advance of their session, deposits were collected with ease, appointments were held, and Pura Vida’s staff could keep tabs on each client’s payment status within Podium. “There’s full transparency to the staff, everybody sees everything, and it provides that continuity we need.”

Having patients pay deposits through Podium ahead of their appointments was a profitable and efficient change for Pura Vida, but Julie saw even more potential with Payments. At a recent pop-up tour bus event, Pura Vida used Podium Card Readers to process $100,000 dollars in revenue from same-day appointments. As she explained, it “literally took two seconds to process [and offered] lower rates than my usual processor. Having 2 staff members walk around taking payments with Podium was amazingly simple. Every event we run will be this way from now on.”

Icing on the cake: Campaigns.

With her business operating as efficiently as ever, Julie turned her focus toward Pura Vida’s marketing strategy. After experiencing difficulties with external marketing agencies, Pura Vida brought their marketing efforts in-house to maintain a consistent brand message. “We used agencies in the past, but they were cumbersome and difficult for us to manage. I just didn’t want to do it that way anymore. We decided to bring it in house and let my staff interact with our clients instead.” To do so, Julie turned to SMS marketing, knowing that texting outperformed traditional marketing methods, such as email. In her own words, “No one opens
email the way they do text.” Using Podium Campaigns for Pura Vida’s SMS marketing promotions proved to be a game-changer for her and the entire Pura Vida staff. And due to the natural opt-in touchpoints within Podium (Reviews, Webchat, and Payments), Julie already had a large list of opted-in subscribers, which has now grown to over 5,100 people.

In addition to simplifying internal operations, Campaigns also drove serious revenue. “By way of example, we ran a campaign for Botox treatments and sent a payment request once they expressed interest,” Julie shared. “They were prepaying on their account to get the deal. From that campaign, I put $20,000 in the bank over two days. Why would [a business] not do that?” Text marketing continues to be a valuable strategy, with Pura Vida’s latest campaigns bringing in over $80,000 in revenue.

 

“Listen, if your agency isn’t making you $20,000 in two days on a basic text campaign, you need to look at Podium.” – Julie Davis, President/CEO

 

The platform that powers Pura Vida’s mission.

Julie Davis has built Pura Vida Body & Mind Spa into a powerful practice, based on the belief that everyone can look as youthful as they feel. She worked diligently to make her dreams a reality, and cites the world-class client experience she offers as a critical factor in her success. When asked what Podium brings to her business, “continuity” and “transparency” regularly came to mind.

“I genuinely want everyone to know and understand how great I think Podium is. If I didn’t believe it, I would not have kept using them for the last two years. I could go on and on because it is so much more robust than just texting.”

Press send with Podium.

Connect with and engage your customers throughout the entire customer journey with Podium, the Interaction ManagementTM platform your business needs.

Save time and effort—manage all communication channels through a single, secure platform.

Convert more leads—attract the right leads with higher local search rankings and relevant reviews.

Connect with customers faster—provide a multi-channel, frictionless customer experience at every journey touchpoint.

Outshine competitors—leverage a stellar online reputation and the power of rich customer connection to win against the competition.

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19
Locations
88
Employees
9
Years in Business

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Though telemedicine has been around for more than a decade, the most recent outbreak of coronavirus has led to millions of Americans seeking care by a doctor electronically, many for the first time. But while telemedicine can help to reduce the spread of COVID-19 by keeping patients at home and out of crowded waiting rooms, standing up and expanding remote care programs is only the first step.

To reduce in-person traffic to their clinics and to ensure everyone can receive care, Urgent Care for Kids is lowering the cost of their telemedicine clinics and enabling Webchat to more efficiently triage incoming requests.

As a bonus step to continue raising awareness about the virus, they’ve also enabled an interactive COVID-19 pre-screening tool on their website to help families understand when it’s appropriate to seek in-person testing at one of their clinics or be seen online.

We understand that this is a difficult time for so many people, and we’re working hard to help families gain access to testing and remote pre-screenings,” says Melissa Bauman, Senior Vice President of Telemedicine. “Virtual care is an incredibly valuable tool to help families receive needed care from home and avoid unnecessary exposure.”

Over the past month, they’ve engaged in more than 13,000 text interactions updating patients with the latest COVID details, their latest protocols, following up on patient visits, and sharing the best take home practices to improve kids’ health.

We’re grateful for healthcare providers like Urgent Care for Kids who have gone above and beyond to ensure that everyone in their communities has access to, not only the most updated information on COVID-19 but affordable online healthcare options that help them to stay healthy and safe.

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9
Locations
73
Employees
1
Year in Business

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Heart and Paw is a wellness-oriented veterinary center also offering grooming and daycare. Since its inception last June, its mission has been to spread good health for pets, but due to the pandemic, they’ve broadened that mission to ensuring the safety of everyone in their community. “We want everyone to know we’re still here for them,” says Dr. George Melilo.  “We, too, are very concerned about the public and the safety of our team members, and because of that, we’ve put in place a curbside pickup to provide peace of mind to our pet families”.

Perhaps more importantly, though, are all the well-rounded steps they’ve taken to ensure that the pet families feel safe. They’ve updated their sites to include updated information on the health of their staff and the health status of any pet parents who may have contracted the virus.

They’re also using Webchat to answer incoming inquiries about their new employee policies, including their “no touch policy”, which encourages curbside pickup at the time of the scheduled visit, and ensures all staff members are using the necessary gear to keep themselves and the pets safe.

Using Podium, their team can more easily stay connected to their customers by sending quick picture and video updates that make their customers feel like they’re in the room. “Our pet parents have actually been loving the curbside pickup and no-touch policy,” said Dr. Killian Lenahen. “We get on the phone, talk them through their pet’s exam, and never perform any services without their consent. It has been working out great.”

With more than 7,000 monthly message interactions, it’s clear that the Heart and Paw team is going above and beyond to seamlessly transition their process and ensure all pet families are safe and happy after every visit. Texting through Podium has allowed them to stay in touch after appointments, and offer families CDC guidance on how to protect themselves from the coronavirus and ensure the wellbeing of their beloved family members, their pets.

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84X
Increase in Average Monthly Reviews
31%
Increase in Average Star Rating
13,391
Total Reviews

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Up until recently, Granger Medical Clinic was a smaller medical group with only four locations and 72 doctors. That all changed about three years ago, when the decision was made to expand. Now, the group manages 25 locations and about 172 doctors.

Along with that rapid growth have come challenges. One of those was building a consistent online reputation across all business listings. The group was struggling to collect reviews on a consistent basis, so when it came across Podium, they knew they needed to give it a try. They started small, implementing Podium at four locations, but saw almost immediate results.

“Over a six week period, we saw our ratings at those four locations jump from an average of under 3 stars to a 4.5 rating,” said Sandra Jones, Director of Marketing at Granger Medical Clinic. “At the end of that pilot, we decided to bring on the remainder of our clinics.”

Improving patient engagement.

Around the same time Granger Medical Clinic deployed Podium, they also started a new patient engagement program to ensure they were delivering the best possible care. Now whenever a negative review comes in, it is forwarded to a patient engagement specialist who is tasked with reaching out to those individuals who have had a bad experience. Additionally, someone at Granger responds to each positive review.

Capturing positive patient experiences.

Prior to implementing Podium, Granger Medical was faced with the problem that many businesses can relate to. The only patients motivated to leave a review were ones who had a bad experience.

Jones knew that the vast majority of their patients were leaving the clinics happy. It just wasn’t reflected in their reviews on Google and Facebook. But since implementing Podium, that all changed. Now they are capturing the voice of all of their patients. They have collected more than 2,000 reviews and improved their Google rating by nearly 1.5 stars.

“Since implementing Podium our reviews and ratings have skyrocketed,” related Jones. “What I realized was that when you don’t ask for reviews, you probably aren’t going to get them. And when you do get them they’re from disgruntled patients. We’ve been really pleased with the results and how quickly Podium has helped us improve our online reputation.”

Benchmarking against the competition.

One of the features Granger is most intrigued by is competitive benchmark. There are a lot of healthcare providers in the area battling for patient mindshare, and this feature makes it easy to see how they stack up.

“Being able to see how many reviews and what our Google rating is compared to other providers is very helpful,” related Jones. “I’m a very competitive person, so I want to make sure we are in the top spot.”

 

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6X
More Monthly Reviews
120+
New Webchat Leads
1,100
Monthly Customer Conversations

This is a fake video section for testing.

Your skin is the largest organ in your body. And it’s an important one for a variety of reasons. It protects you against harmful pathogens, offers insulation, defends you against the elements, and helps keep you hydrated. It’s also a canvas for your personality, genetics, and more.

That said, your skin is also very susceptible to damage and various maladies. For people in the throes of potential skin cancer diagnoses or other problems, navigating the end-to-end experience of finding a doctor that they trust and who works with their insurance can feel nearly impossible.

The practitioners and staff at Utah Valley Dermatology witnessed and experienced this customer issue firsthand. According to Julie Dunn, the Practice Manager for Utah Valley Dermatology: “Coming to the doctor for skin cancer is stressful. So, [we asked ourselves] what can we do to remove every other factor in that equation for the patient so that they can just worry about their medical care?”

A Wrinkled Customer Experience

Despite the advances and major changes the medical and healthcare arenas have made, the customer experience continues to be stuck in the past. In the best-case scenario, patients have to log into their insurance portal, find an approved doctor, and then contact that doctor to see if they’re accepting new patients. Or, alternatively, patients try to find a local doctor on their own and hope for the best. Either way, they’re playing a lot of phone tag.

But, the folks at Utah Valley Dermatology saw this inequity and pushed to give patients the treatment they deserve. “Healthcare is changing. In the past, healthcare was never convenient for the patient. What we’re trying to do at Utah Valley Dermatology is we’re making healthcare convenient for the patient.”

On top of that, finding the right doctor is an extremely personal experience. So, Utah Valley Dermatology wanted to make it easy for patients to identify whether or not a practitioner that fit their needs and circumstances based on others’ experiences.

Clearing Up the Customer Experience

For Utah Valley Dermatology, the solution was simple—“We wanted an easy way for patients to schedule appointments.”

Podium enabled Utah Valley Dermatology to respond to patients in a timely fashion rather than force them to sit in a call queue. “We had so many phone calls come in that we couldn’t answer them all. We’re more likely to schedule an appointment if it’s easier for the customer to reach us. We wound up increasing the number of scheduled appointments because we have patients that would prefer to schedule with us because they prefer to send a text message.”

Additionally, Utah Valley Dermatology could leverage Podium’s Review tool to give patients a platform to describe their experience as a reference point for people looking for a new dermatologist or doctor. According to Dunn “We believe that by offering the patient a really easy way to express their unique vantage point of their experience with Utah Valley Dermatology, that we empower the patient in their medical care. Their footprint on our practice, in a form of a review, allows our clinic to improve care and feel success when our care meets the quality standards of the patient.”

Plus, Podium has allowed Utah Valley Dermatology to get more done as a team and collaborate or reassign tasks when needed. “Podium is really easy for our staff to use. It’s easy to figure out who has seen the patient’s text, who is assigned to the text, what needs to be done, and if the task’s been completed or the patient’s been helped. It’s very user-friendly. And it’s easy for someone to pick up in the middle of the conversation and finish it. Our staff members are using it more than they did the last system. And because they’re using it more, patients are getting a faster response” says Dunn.

The Uplifting Treatment

In a few months’ time, Utah Valley Dermatology has experienced over 350 new inbound leads, received 50 new reviews, and they’ve had over 2,700 active conversations with patients.

Overall, at Utah Valley Dermatology, Podium has been a major hit. Patients can easily see what others’ experiences were like through the reviews. And not only that, they’re able to contact Utah Valley Dermatology when it works best for them through a channel that works best for them, while the staff is able to schedule more appointments and answer questions quickly. “Our employees are more likely to use it if it’s easy to use—and Podium is! They use it and they’re enjoying using it.”

 

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153X
Increase in Average Monthly Reviews
51%
Increase in Average Star Rating
50,800
Total Reviews

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As the nation’s largest physician-owned outpatient radiology provider, SimonMed Imaging knows about building a reputation. Even though thousands of patients praised their same-day appointments and convenient locations—online reviews were still mixed.

SimonMed Imaging always seeks to provide patients with the best care possible, but Podium gave SimonMed yet another way to improve its service. Regional Managers receive alerts when patients post new reviews, so they can respond directly to patients in real time.

“We were looking to elevate our online presence, and wanted to make sure we were appearing when people were in need. We also wanted patients to understand that they have an option.”, says Lindsay Cheatham, marketing manager. “We know that part of the algorithm that Google uses, online reviews help improve your local SEO and search rankings.”

Generating reviews quickly and effectively.

By adding Podium to all SimonMed locations across the country made an immediate impact. “Reviews started to pour in, and where we had little to no reviews we now have hundreds and thousands,” says Cheatham. Additionally, they found the service also improved patient engagement. “The ratings skyrocketed. We started off at a 2.5 star rating, and now are operating on average at a 4.5 star rating across all of our locations.”

These new reviews also gave SimonMed qualitative feedback for improving the patient’s journey too. With Podium’s sentiment analysis tool, SimonMed gained a clear perspective on what keywords reviewers frequently used, giving the business additional insight into what mattered most to patients.

Engaging with patients.

Messenger provides an additional means to connect with patients and comes in very handy to address scheduling/billing concerns, or general questions/concerns. It is convenient for both SimonMed and its patients since it is all via text message. “We’ve learned that patients are more likely to respond via text message versus an email or phone call as it is instantaneous and can be done on their time with little to no disruption,” claims Cheatham.

SimonMed Imaging sees many benefits from using Podium. The best is the ability to better connect with and serve patients. “In a time of need, we now come up as a point of reference they may be looking for, along with a trustworthy and reliable source based on authentic reviews by real patients,” says Cheatham.

 

 

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21X
Increase in Average Monthly Reviews
2%
Increase in Average Star Rating
168
Total Reviews

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The Challenge

Utah’s Peterson Chiropractic is a family-oriented practice that aims to spread good health. “Our ultimate goal really is to reach out to our community about the benefits of chiropractic treatments and how it can improve your quality of life.” says Dr. Blake Peterson.

While Peterson Chiropractic received positive reviews online from the get-go, it didn’t have an ideal system in place to attract a higher volume of testimonials. “I think we had a 4.8 out of 5 stars which is good. But we didn’t have the quantity or the recency of reviews that I think are needed,” says Peterson. “I think before we started Podium, we [had] like 30 or 40.”

The Solution

The practice quickly realized the importance of increasing online reviews to improve rankings and moved quickly to make it happen.

Peterson Chiropractic discovered Podium through a friend. “He was telling me that for a Google search there are different factors that play into it. You know it’s just not the highest rating,” says Peterson. “There is obviously quantity, how many reviews you have, and how recent they are as well. And that’s going to play a factor in which business shows up first.”

With Dr. Peterson on board, the practice was realigned around its online reputation management.

The Result

Before Podium, Peterson Chiropractic’s Google reviews were at a 4.8. Once it introduced Podium, reviews jumped up to 4.9.

Perhaps more importantly, though, new reviews poured in. “I think review-wise we’re over 100 reviews,” says Peterson, which is a nice improvement. “Every business wants more customers and the way customers reach out to businesses is through Google–100%. And the search is key to that. I know having more reviews, having a higher presence online is going to do that. So yeah I’d recommend it for any business out there.”

It seems customers are taking notice of the increased reviews too. “I feel like we’ve gotten a lot more business,” says Peterson. “A lot more people have come in since we’ve started using Podium just because of our Google rank. I think we do get a lot of patients through online and referrals as well. I know we’ve had patients that come through Podium and they refer a bunch of people to us too.”

 

 

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45X
Increase in Average Monthly Reviews
28%
Increase in Average Star Rating
935
Total Reviews

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valley immediate care preview image

The Challenge

Valley Immediate Care is an urgent care clinic serving Southern Oregon. The company started as a small clinic seeing 20 patients per day and has grown to four urgent care centers and one occupational health center with more than 200 patients visiting daily.

But while Valley Immediate Care grew, its ratings suffered—hovering between 2.1 and 3.0 stars across its clinics. Brent Kell, CEO of Valley Immediate Care, says, “Our Google ratings just—they sucked—to say it frankly. It was really terrible.”

The Solution

Valley Immediate Care needed to improve ratings, and fast. It reached out to a reputation management company, but after a couple of months, poor ratings persisted. That’s when Valley Immediate Care implemented Podium. “It was really, really rapid and really pretty easy.” according to Kell.

Valley Immediate Care quickly started to see the impact of Interaction Management™. “Being able to manage a lot of different channels from one site was very attractive. We were learning to do a lot more text communication with patients,” said Kell, “it had to be a text to really be effective.”

The Result

Ratings improved rapidly across all Valley Immediate Care clinics. One location went from a 2.7 to a 4.4 star rating. Another office skyrocketed from a 2.1 to a 4.0. A third clinic went from a 3.0 to a 4.1. The final office shot up from a 2.7 to a 4.1.

Valley Immediate Care also uses Podium to reply to inbound conversations through Google My Business. “And a lot of those people are converting right from that Google landing page now,” Kell says. “They’re not even going to our webpage.”

With new competition entering the healthcare marketplace, ratings and engagement take an even larger role in Valley Immediate Care’s success. “Once there’s competition, that Google star rating is everything,” Kell says.

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131X
increase in average monthly reviews
38%
increase in average rating
14.8K
total reviews

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Company

VASA fitness is a full-service gym and spa with more than 25 locations, dedicated to helping people find happiness through emotional and physical health

Headquarters

Provo, UT

Industry

Medical

The Challenge

VASA Fitness is a full-service gym and spa dedicated to helping people find happiness through emotional and physical health. But after a string of bad reviews, VASA was left feeling like they skipped leg day and no amount of protein powder could fix it. With more than 25 locations and 40+ reviews per location per month, VASA needed a scalable review management solution faster than you can say “gym selfie.”

The Solution

After a few painful months in front of the mirror, VASA found their #swolemate in Podium. “It’s really important that we’re constantly improving our reviews,” said Julia Price, social media specialist at VASA, “so people can see not only positive feedback but also current feedback.” Now that a product and plan were in place, VASA was ready to max out their customer feedback.

The Result

It didn’t take long for VASA to see results in their online ratings—quickly going from a 2.9 to a 4.0. Overall, customer satisfaction was up and churn was down, but it wasn’t just customers who preferred Podium. “It makes managing all your reviews in one place fast and convenient.” commented Julia. With a reputation as clean as their hydro-massage chairs, VASA was making some major gains online and off.

 

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12X
increase in average monthly reviews
4.9
average monthly star rating
1.5K
total reviews

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The Challenge

If you’ve ever been to Connecticut, you’ve probably heard of Bridgeport. The historic seaport is the largest city in the Nutmeg State and home to PT Barnum, the first Subway sandwich shop, and Dr. Desai, owner of CT Braces. A deft orthodontist by day, Dr. Desai was hyper-focused on growing his practice after hours. His philosophy had always been to let brilliant bicuspids do the talking, but without a reliable system in place to encourage online reviews, potential referrals were literally walking out the front door.

The Solution

“I knew there had to be a way to get more of a response.” said Dr. Desai. It wasn’t until he attended Orthopreneurs—a regular meet up of like-minded orthodontists—that he stumbled upon the answer. “I was able to see what Podium could do and it made sense to me.” he explained. "Even if patients are directly referred to an orthodontist from another dentist, people usually tend to ask their friends and family where they go and back that up with a Google review.” Having connected the dots on his customer journey, it was time to see if Podium was the crown to his molar.

The Result

One month and 124 reviews later, CT Braces was raking it in. "We just have to keep treating the patients well," said Dr. Desai, "We don’t really have to do anything else and we keep getting great reviews.” The secret to Dr. Desai's success is how Podium has been implemented behind the scenes. “It’s integrated with all of our offices, so when a patient keeps their appointment, they automatically get a text message with instructions on how to leave a review.”

Of course, not every invitation ends in a 5-star review, but Dr. Desai isn’t afraid of less-than-perfect feedback. “If I’m getting bad reviews I want to know about it and I want to do something about it.” Today, Dr. Desai and his team at CT Braces outrank every other orthodontist in Bridgeport in Google Search, thanks to Podium. “A couple of people have reached out to me when they find out I’m using it and I say, if reviews are important to you, it’s a no-brainer."


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