4 Ways PharmCo Rx has Reshaped the Patient Experience
Founded in 2005, PharmCo Rx is a full-service pharmacy servicing several counties in South Florida. Realizing that today’s patients crave a personalized touch from their healthcare providers, PharmCo Rx set out to create a pharmacy that would be able to reach out and connect with patients on a personal level.
Join Carlos Rangel, Head of Digital Transformation at PharmcoRx Pharmacy, and Logan Wooden, Product Marketing Manager at Podium, to learn how PharmCo Rx grew their business and reimagined the patient experience by doing things like:
- Removing the stress patients feel trying to contact healthcare providers
- Giving patients more control over the payment process with innovative options like text-to-pay
- Creating an easy way for patients to review and recommend PharmCo Rx online
- Implementing processes to get patients answers to pressing questions in minutes – not hours
These changes helped PharmCo Rx cut wait times in half, dramatically improve local SEO, gather over 1,300 positive online reviews, service nearly 7,000 customers in a personalized fashion, and more.
Product Marketing Manager, Podium
Head of Digital Transformation, PharmCo Rx