Webinar
Convenience Throughout the Five Phases of the Patient Journey
Modern Healthcare Strategic Marketing Conference.
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The global pandemic has brought digital transformation to the door of the healthcare industry. Telehealth, curbside waiting rooms, and continued digital expectations are shaping the new landscape for the patient experience. Join us as we dive into what it takes to add convenience and speed to the modern healthcare customer journey—from discovery, scheduling, care, billing, and follow-up—every stage can be digitally transformed for more speed and patient convenience.
Discover new strategies to elevate your practice as we discuss:
- Current research on patient expectations and what that will mean post-pandemic
- Self-serve options for the modern patient—delivered right to their preferred device
- Standing out in search results, driving more of the right patient to your facility
- Reducing friction in the patient bill and schedule process
- Adding convenience at every critical touchpoint in the patient journey
Presenters
Craig Daly
GM of Healthcare — Podium
Craig Kartchner
AVP, Marketing & Customer Experience — HonorHealth
