Connect with your customers wherever they connect with you.
Get connected with your customers quickly in every channel—Facebook, Google, etc.—without adding more work for your business. With Podium Channels, messages from every platform are routed into a single inbox for your team to manage. When your team responds, the message goes back to the customer in the same channel/website they initiated the conversation from at the beginning.
Keep conversations where they started.
Your audience reaches out from a specific channel (Facebook, Google, etc.) for a reason—it’s where they want to communicate. Even though your team can respond from a single inbox, customers receive your responses in the channel they messaged you from originally, keeping them engaged and satisfied.
See every message in one inbox.
Route every message from every channel—email, Facebook, Webchat, text, and phone calls—into a single, centralized inbox with Podium. No more jumping between tools or platforms to keep up with messages. Save your team time and respond to customers faster.
Stop missing leads and messages.
Respond to every message quickly and easily, no matter what channel (Facebook, Webchat, text, etc.) customers use to connect to your business. Missed messages mean missed sales—not anymore with Podium Inbox.