With text messaging, they are able to ask patients to wait in their cars, rather than congregate in the waiting room. The clinic can then text them when they have a room ready. Their patients have expressed gratitude to the clinic for keeping their health a top priority.

WGM said, “The response time and communication from Podium has been exemplary. In a situation that is ever-evolving and things must be done quickly, it’s nice to have support that’s willing to hop right on it. That personal contact and relationship is invaluable when you can’t wait for digital, impersonal, and automated customer relations departments to get things done as quickly as needed in a crisis.”

Using the Messenger and Webchat tools to text patients during this crisis continues to ensure that every patient continues to receive the healthcare they need, giving them the opportunity to not only make things convenient for their patients, but also protect their staff and patients alike.