At the beginning of 2020, Customer Experience (CX) experts everywhere were talking about convenience and the experience economy. Due to technological disruption over the last several years, customers were already demanding frictionless, personalized, on-demand experiences from businesses. The trends were all pointing the same direction: Consumers of the future will expect more innovation around convenience. And the businesses who failed to adapt would go the way of Blockbuster.
But now, halfway into 2020, the experience economy and the Covid-19 era have merged. As a result, they’ve fast-tracked the customer experience of the future—to now. Consumers have changed, and businesses who want to win must change too.
What will customers expect from your business as you reopen and adapt to the new market? Will you be a leader, a follower, or a left behind? Join this webinar with Customer Experience Futurist, Blake Morgan, and Product Marketing Expert, Raechel Duplain, to learn:
– 5 emerging consumer trends since Covid-19
– 3 guiding principles for winning tomorrow’s business
– How to stay profitable and competitive in this shifting market
Customer Experience Futurist
Podium, Group Manager, Product Marketing