Webinar
How Texting Drives Auto Sales and Service Satisfaction
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Convenience is no longer a nice-to-have for auto consumers—it’s required. In fact, 86% of consumers say they expect businesses to offer more convenient communications since the COVID-19 outbreak. And according to J.D. Power, auto sales and service customers now prefer texting over all other channels.
Join us for a lively discussion as auto industry veterans explore how texting accelerates auto sales and boosts service satisfaction rates. You’ll hear real-life examples and gain key insights from J.D. Power’s 2020 CSI study.
In this webinar, you’ll learn:
– Why consumer preference for texting is on the rise
– How top service centers increase satisfaction by 26 points
– How to use messaging to fast-track your sales process
– Proven ways to attract, win, and retain more leads at a lower cost
Presenters
Steve Shannon
Advisor and Former Hyundai CMO
Chris Sutton
VP, Automotive Retail, J.D. Power
John Connelly
President of Acura Columbus & AIADA Board Member
