How Credit Unions can Increase Engagement with Members and Prospects

The way that people communicate is different. No longer will phone and email be a sufficient way to maintain contact and interact with your members. Today’s prospects and members are much more comfortable communicating via text or other messaging apps. Credit Unions that aren’t catering to these differing communication preferences could be left behind.

In this webinar, we will discuss how using secure text messaging to augment your service offerings will set you apart from other credit unions. We’ll also touch on the membership journey and how to make sure you’re positioned for maximum engagement at all points of the prospect to member journey.

Key Objectives:

• See how credit unions can use secure SMS text messaging to increase engagement from current and prospective members
• Get a snapshot of the credit union landscape and messaging trends
• Learn the critical role online reviews play in local search results and decision making