In 2020, we watched “pandemic-friendly” services turn into make-or-break expectations that determined customer loyalty. Now, following an unpredictable 2021, a lot more has changed. Despite a labor shortage, unprecedented demand, and supply chain issues, the future is bright for brick and mortar retailers willing to invest in customer experience. In fact, according to Podium’s State of Local Business report, 60% of consumers cite “ease of doing business” as a top reason to return to stores. Join us as we explore survey insights from 144 retailers and over 1,300 consumers.
Alliance Partner Director