Austin’s Couch Potatoes tried a number of different solutions to encourage customers to review their business, including building email campaigns and hiring extra staff to call customers for reviews. What they liked most about Podium was how easy it was to connect with customers and ask them to leave a review through their preferred method of communication—text messaging.
Our biggest win is using Messaging Platform to text customers,” Morgan said. “We invite them to review us via text, and then we can message back and forth with our customers which is exactly what they want. They want to be notified in a way that is non-intrusive and easy, but still get exactly what they want.” Not only do they ask customers for reviews, but they are able to answer questions that would otherwise require lengthy phone conversations.